Terms of Service

Welcome to The Peachy Monkey! By visiting our website and placing an order, you agree to the following terms and conditions. Please read these terms carefully before making a purchase.

General Information

The Peachy Monkey reserves the right to update, modify, or discontinue products, pricing, promotions, and policies at any time without prior notice. We reserve the right to refuse service to anyone for any reason at any time.

We make every effort to ensure that product descriptions, photos, colors, and details are accurate. However, due to differences in screens, monitors, and lighting, actual colors may vary slightly from what appears online.

Ordering & Customization

Please carefully review all order details before completing checkout, including sizes, colors, personalization details, names, initials, monograms, and any other custom requests.

Customers are responsible for ensuring all information provided at checkout is correct. The Peachy Monkey is not responsible for errors resulting from incorrect information provided by the customer.

For personalized and embroidered items, production begins after an order is placed. Because these items are created specifically for you, changes or cancellations cannot be guaranteed once production has started.

Personalized Items

Personalized and embroidered items are created specifically for each customer and are considered final sale. These items cannot be returned, exchanged, or refunded due to a change of mind, incorrect personalization details provided by the customer, or sizing issues.

Please contact us prior to ordering if you have questions about personalization, sizing, or product details. We are happy to help ensure your order is exactly what you are looking for.

Preorder Items

Preorder items are produced based on customer demand and will ship according to the estimated turnaround date provided on the product listing.

Customers are responsible for reviewing preorder timelines before placing an order. By purchasing a preorder item, you acknowledge and agree to the stated estimated turnaround time.

Preorder timelines are estimates and may be affected by production schedules, shipping delays, holidays, or circumstances outside of our control.

Payment

All orders must be paid in full at the time of purchase. We accept payment methods available through our website checkout.

By placing an order, you authorize The Peachy Monkey to charge the provided payment method for the total amount of your purchase.

Returns & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on personalized, embroidered, preorder, or ready-to-ship items.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 5 days of delivery with your order number and photos of the issue so we can review and assist.

Shipping

Please review our Shipping Policy for information regarding processing times, preorder timelines, shipping expectations, and delivery details.

The Peachy Monkey is not responsible for delays caused by shipping carriers, weather, holidays, or circumstances outside of our control.

Intellectual Property

All content on The Peachy Monkey website, including photographs, logos, graphics, designs, text, product names, and branding, is the property of The Peachy Monkey and may not be copied, reproduced, or used without written permission.

Website Use

You agree not to use our website for unlawful purposes or in a way that may damage, disable, or interfere with the operation of our website.

Limitation of Liability

The Peachy Monkey is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

Our responsibility is limited to the purchase price of the product purchased from The Peachy Monkey.

Privacy

Your privacy is important to us. Please review our Privacy Policy for information regarding how we collect, use, and protect your information.

Contact Us

If you have questions regarding these Terms of Service, please contact us through our website.

Thank you for supporting The Peachy Monkey. We are grateful to be part of your family's special moments and hope you love every piece created for you.