Shipping policy

Thank you for shopping with The Peachy Monkey! We are honored to create timeless pieces for your little ones and appreciate your support.

A note about our processing times

Many of our items are carefully prepared, packaged, and personalized in-house. Personalized and embroidered items may require up to 2 weeks for processing before they ship. Processing time does not include weekends, holidays, or transit time.

Please note that processing times may vary depending on order volume, seasonal demand, and the complexity of your item. If your order includes multiple items with different processing times, your order may ship together once all items are ready.

Preorder Items

Preorder items are created specifically based on customer demand and will ship according to the estimated turnaround date provided on the product listing.

Please be sure to carefully read the preorder estimated ship date before placing your order. By purchasing a preorder item, you acknowledge and agree to the stated turnaround time. Preorder dates are estimates and may be subject to change due to production timelines, shipping delays, or circumstances outside of our control.

Please do not combine preorder items with ready-to-ship items unless you are comfortable with your entire order shipping together once the preorder item is available. If you would like to receive your ready-to-ship items sooner, please place separate orders.

Shipping

Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times are estimates provided by the shipping carrier and are not guaranteed.

The Peachy Monkey is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control.

Shipping Address

Please ensure your shipping address is accurate before placing your order. We are unable to redirect or replace orders shipped to an incorrect address provided at checkout.

If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the order.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, The Peachy Monkey is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly to file a claim.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item due to our error, please contact us within 5 days of delivery with your order number and clear photos of the issue. We will review your claim and work to resolve the situation as quickly as possible.

Questions

If you have any questions about your order or shipping, please contact us before placing your order. We're always happy to help and want your experience with The Peachy Monkey to be a wonderful one.